UseResponse is a customer feedback and knowledge base software that helps businesses collect and organize customer feedback and create smart self-service options for their customers. The platform offers a public feedback collection system and the option to create a private feedback community for internal teams. It also has multiple boards for different products or languages and allows for anonymous ideas and votes. Additionally, UseResponse offers Single Sign-On (SSO) login for better security and compliance.
In addition to feedback collection, UseResponse also offers a knowledge base software that allows businesses to create manuals and articles around their products and services. This feature can be used with either a cloud or self-hosted PHP knowledge base software.
The customer support suite offered by UseResponse includes 10+ customer support channels such as email, social media, live chat, community forum, and messengers. The platform also has an automated system of notifications and assignments to improve customer service. UseResponse also offers features such as Service Level Agreement (SLA) tracking, business hours tracking, and customer satisfaction rating tracking to help businesses improve their customer service.
Furthermore, UseResponse provides a complete pack of tools for organizing seamless customer self-service. This includes advanced analytics and reports to help businesses understand customer needs and improve their support strategies. Overall, UseResponse is a robust and versatile platform that can help businesses improve their customer feedback and self-service options.