Khoros is a platform designed to help big businesses create and manage online brand communities. The platform provides a suite of tools and resources to help businesses build and engage with their customers in a digital space.
Khoros allows businesses to create a customized, branded community space where customers can get answers to their questions, connect with peers and share new ideas. The platform also includes features such as analytics and reporting to help businesses track and measure the engagement and success of their community.
One of the key benefits of using Khoros is the ability to build deeper connections with customers by creating a space where they can share feedback, ideas and experiences. This not only helps businesses gain valuable insights into customer needs and preferences, but also helps to foster a sense of loyalty and community among customers.
Khoros also helps businesses to centralize and streamline customer support, by providing a single platform where customers can submit and track support requests. This can help to improve response times and reduce the number of support channels that businesses need to manage.
The platform also offers a range of customization options, such as the ability to create custom forms, surveys and polls, as well as integration with other platforms and tools. This allows businesses to tailor the community experience to their specific needs and goals.
Overall, Khoros is a powerful platform that can help businesses to build stronger relationships with their customers and gain valuable insights into customer needs and preferences. Whether you're looking to improve customer support, gather feedback, or foster a sense of community, Khoros has the tools and resources to help you achieve your goals.